Add a professional voice and personal touch when your customer calls

by | Feb 10, 2022 | Amenities, Entrepreneurship, Productivity, Remote Work, Virtual Office | 0 comments

Smart, friendly, and available when you need them to be – live receptionists represent your company, your way.

 

Dedicated Toll-Free Number

Since 2008, VenturePoint has been providing their customers with services they need to make their business succeed. If they need a meeting room to impress clients, we give it to them. If they need a mail forwarding address to separate work from home, we can handle it. And if they need to get a toll-free phone number or two or three, VenturePoint is there to provide. 

 

What’s a toll-free number and what are its advantages? Follow along below.

 

VenturePoint gives you a dedicated local virtual number which can be applied as your phone or fax line. We can provision your phone number immediately so you can get your phone line up and running as soon as possible. 

Should you ever need more numbers? We can easily cover as many as you prefer. Additionally, our virtual PBX solution makes it easy to enable your number for “find me / follow-me” service. Plus, paired with VenturePoint’s virtual receptionist, you get the benefits of call filtering so only legitimate calls reach you. No more “Robo Calls”!

 

Live Call Answering

Live virtual receptionist answering services help take care of your customers when they (and you) need it most. A live receptionist answering service is when a live receptionist acts as the bridge between you and your callers. The receptionist represents your company, your way, by giving a professional, personal, and crucial human element that many of your competitors lack these days. Each person who calls your number will appreciate having someone who cares enough to help them get the answers they need.

 

The first point of contact can make or break your business, so don’t leave your customers’ calls unanswered or in the hands of an answering machine. This contact point is critical and deserves personal attention. Show them you truly care by using live call answering with a friendly, professional person on the other end of the line.

 

Auto-receptionist services are part of our world. They help a lot of businesses offer cost-effective service and they’re not going away, but we all know there’s something about a live answering service that gives a more personal touch. VenturePoint can help you with that personal touch.

 

Whether you receive a large volume of incoming calls or just a few, it makes no difference. VenturePoint has the perfect answer to your live receptionist answering service needs. We provide receptionists who excel at giving your business its voice. They’re trained and experienced at live call answering. You won’t only be giving your callers exactly what they want, but you’ll also be giving the best first impression possible.

 

Call Forwarding & Screening

It doesn’t matter whether you’re in need of high-class live receptionist service, a business phone solution or a live web chat service, VenturePoint will be with you every step of the way.

 

With VenturePoint’s call screening and call forwarding service, each one of your telephone calls is screened and routed by a friendly live virtual receptionist. The call can then be forwarded to any employee in the company or to any phone number of your choice, business or personal. VenturePoint understands that your time is valuable. That’s why your team of virtual receptionists/virtual assistants are well trained to handle all of your call forwarding needs professionally and efficiently.

 

Utilize any number of VenturePoint’s fantastic services—like call forwarding—you’ll never miss a call gain.

 

Voicemail Management System

VenturePoint provides an easy-to-use business grade voicemail management system, enabling you to add your own custom hold music and transfer messages, voicemail, or introductions. We also enable you to get voicemail to email and voicemail to text.

 

Voicemail to Email

With this included feature of our professional business voicemail service, you are able to get your voicemails as digital files in your email, so you can open or forward the voicemail easily when you need to – from any device. It’s just one of the many ways VenturePoint saves you time.

 

Voicemail to Text

This feature is available as a convenient add-on, and this service transcribes your voicemail into text when you get an email with the digital file. Now you never have to listen to voicemails—you can simply just read them and even have the option to print, forward, search for, and save the text. Originally initiated for our hard-of – hearing and deaf customers, now everyone can get the benefits of simple and accurate voicemail transcription.

 

VenturePoint’s reputation is long – standing for a reason. When you use one of our great services like voicemail to email, you’ll understand why our customers are more productive.

 

Unlimited Long Distance Calling

With VenturePoint’s unlimited long-distance calling, you’ll have the flexibility of being able to talk to your customers whenever you want in the US and Canada.

 

We know how important it is for companies to be able to communicate with their clients or customers(and vice versa) without the constraints of long – distance packages and jumping through hoops of trivial time restrictions. This is why VenturePoint offers unlimited long – distance minutes included with your phone service, so you can close deals, handle customer queries, and assist potential customers. With other service providers, if you speak with a customer on the phone for 1 minute and 3 seconds, they count that as a 2 – minute call. Extrapolate that over the course of a month and that’s a lot of wasted minutes and wasted money.

 

Virtual Receptionist call times are calculated in 1 second increments to maximize your plans. Meaning you’re not paying for valuable seconds that you didn’t use. VenturePoint knows how important it is to help your business keep the lines of communication open—without the hefty costs to match.

 

Auto Receptionist

VenturePoint Virtual’s auto receptionist puts you in control of all your business communication needs. This full-featured communications tool answers all your calls with a professionally recorded greeting, and then routes your callers to your preferred line, whether in-office or mobile.

 

Our auto receptionist service is equipped with all the features you need to run your business effectively, without having to purchase expensive equipment and sign long-term contracts.

 

Some of these features are:

 

  • As many dedicated toll-free (888, 855, 866, or 877) and local phone numbers as you need (two numbers are included for free). These can be immediately assigned to your phone or fax line. If you already have phone numbers you want to continue using, you can forward calls to them at no additional cost.
  • Unlimited long-distance minutes that give you the flexibility to talk to your team and customers who are located throughout the US and Canada. There is no need for expensive long-distance packages that round up your call minutes. With us, you only pay for what you use.
  • Customizable greetings enable you to choose your hold music and your introduction, transfer, and voicemail messages.
  • A voicemail management system that sends your voicemails to your email as digital files so you can read, forward, and respond from any device.
  • An easy, impressive, enterprise-level teleconferencing system that delivers crystal-clear audio for up to 99 participants.
  • Online faxing is always available—no need for a dedicated machine or runs to your local UPS or FedEx store. Your VenturePoint-supplied phone number doubles as a fax line, so you can send, receive, and forward faxes from anywhere you have an internet-connected device. You also have the option of receiving your faxes via email, keeping documents private but easily accessible.
  • Corporate email that features your business website to establish a sense of professionalism.
  • Every aspect of your auto receptionist service is accessed right at your fingertips. VenturePoint’s mobile apps give you complete control, so customize and personalize as much as you want, at any time, from anywhere.

 

When it comes to offering the best professional auto receptionist services, you know you can count on VenturePoint Virtual. Read our auto receptionist FAQ page, then contact us today to learn more!

 

Online Fax Services

Need to send a fax? Chances are you don’t have a fax machine lying around. Which means you’re going to have to rush out to a UPS or FedEx store, where they’ll nickel and dime you every step of the way.

 

With VenturePoint’s online fax services, you can send, receive, and even forward faxes all from the comfort of your home, office, or wherever you have access to an internet connected device.

 

With our online fax services, you can get and send all of your faxes via email. Our services make it possible for you to view any fax online, no matter where you might be. To make the solution even more powerful, we allow you to auto – forward faxes to any other fax number or even multiple people via email, so you never have important documents sitting out in plain sight.

 

And for those of you who might have a fax machine, did you know that your VenturePoint supplied phone number also doubles as a fax line? We’ve figured out a way to help you integrate the seemingly archaic act of faxing conveniently and seamlessly into your everyday workflow. 

 

Get digital with your fax, and set up service with VenturePoint today.

 

Stellar Customer Service

No machine can replace making a real connection with another human being. If you are determined to give your guests the best possible customer service experience, you want a VenturePoint receptionist.

 

Each point of contact is an important touchpoint, but the first one is perhaps the most critical. You can’t let its potential impact go to waste by offering receptionist customer service that is lacking in excellence and experience.

 

When someone calls your number, they want to hear a friendly, knowledgeable person on the other end of the phone who provides professional service with a personal touch. That’s exactly what you should give them.

 

Of course, your receptionist is also responsible for working with everyone on the team by assisting with administrative tasks as necessary.You know you need someone you can count on to get things done correctly and quickly. You need a receptionist who can deliver.

 

We know that charging someone other than yourself with the task of providing excellent customer service can feel daunting. Fortunately, with VenturePoint live receptionist services, you never have to worry. Our professional receptionists’ customer service skills go above and beyond. VenturePoint will provide you with a receptionist who cares for your clients and customers the way you would—by addressing their needs, resolving their concerns, and assisting them at all times with a pleasant and professional attitude.

 

Appointment Scheduling

VenturePoint virtual live receptionists are proficient in many widely-used calendars like Google Calendar and Outlook, and are here to schedule all your appointments in real-time using a virtual appointment scheduling system.

 

Our appointment scheduling service is your communication solution. It includes an online calendar that can be customized for meeting scheduling and online appointment setting. It will also send email alerts or text notifications for new or upcoming appointments.

 

Get all the benefits of an in-house employee, without any of the overhead.Our friendly live receptionists can help you with appointment scheduling, managing emails to confirm appointments, auto email and text reminders, calendar management, and out-of – town meeting scheduling.

 

You’ll never have to worry about multiple parties in different time zones or missing meetings or opportunities just to take a call. That’s why VenturePoint is in business: to support the mobile entrepreneur.

 

Outbound Calling

You’re busy. There are calls you have to be on, calls that propel your business forward, and calls that keep you growing. And then there are “other calls” that don’t require your presence, but still deserve utmost attention—which is where your VenturePoint live virtual receptionist team comes in.

 

VenturePoint live receptionists can expertly handle all outbound calling duties, such as lead generation calls, outbound appointment scheduling, follow-up calls, surveys and market research, subscription renewals and sales, and third-party verification services.

 

All outbound calling is carried out by a professional virtual personal assistant who is trained on the specifics of your business.

 

As an entrepreneur on the move, we know you’ve got a lot going on.That’s why we built in a feature into our VenturePoint Live App that provides you the ability to make outbound call requests right through the app! It couldn’t be any easier or more convenient for you to manage your business on the go.

 

Personalized Customer Service

Are you a small startup company looking for a little extra help, a consultant who doesn’t always have time to take calls, or an established business needing someone to fill in while your receptionist is on vacation? No matter the situation, VenturePoint’s live receptionists can give the customer care service required to make everyone (your customers, your staff, and you) happy.

 

Whether you need a temporary solution or a more permanent one, a live virtual receptionist is the answer you need for greeting and routing incoming calls, making outbound calls, scheduling appointments, processing orders, and accomplishing any other administrative task you assign.

 

When it comes to giving stellar customer care service, there is no match for VenturePoint. Our receptionists are well trained and take professionalism seriously. No matter what issue a customer brings up on a phone call, you can rest assured it will be handled with competency and grace.

 

That’s because customer care service is our specialty. No matter who calls, they will be your receptionist’s top priority. You can rest easy knowing calls will go where they need to go, in a timely manner. And whatever other tasks you choose to give your receptionist will be done exactly how you want, when you want. You’ll be surprised how much of your time is freed up with this additional helping hand on your team.

 

Smart, friendly, and available when you need them to be, a live virtual receptionist provides professional customer care service without the high price tag of hiring in-house.

 

What Is Virtual Customer Service?

Virtual customer service is providing traditional customer service support virtually. Instead of having an in-house customer service team that can resolve customer complaints and issues, an on-demand virtual customer care team does this work digitally.

 

Virtual customer care gives your business the benefit of a trained and experienced team without the expense of permanently employing one. This will help you improve customer satisfaction and the overall customer experience without paying more for a dedicated in-house team.

 

What Is the Impact of Customer Satisfaction?

When your customers are happy, it can help improve your retention rate, conversion rate, team morale, and bottom line. A satisfied, loyal customer is worth anywhere from five to 25 times more than the cost of getting a new customer.

 

A satisfied customer is going to stay with your brand, increasing customer retention and reducing customer churn. Increasing customer retention by only 5% can increase profits up to 95%.

 

What Are the Benefits of Good Customer Service?

Good customer care and service help fight against customer churn. Having a good receptionist and customer service team can help you keep the customers you worked hard to earn.

 

One of the biggest benefits of customer satisfaction is an increase in referral rates and organic endorsements. Happy customers are more likely to talk about your brand, which will boost your brand’s reputation and popularity.

 

Satisfied customers also affect your employees. Employees want to work where the customers are treated fairly. Companies that treat their customers with respect and offer good customer service are more engaged in their work and become more invested in the company.

 

Bilingual Receptionists

Communication is the basis of all relationships. And businesses thrive on relationships. VenturePoint’s bilingual receptionists provide a friendly voice on the other end of the phone that can accommodate customers who prefer to communicate in Spanish.

 

Our bilingual VenturePoint receptionists have advanced Spanish proficiency and will be able to accommodate anything your callers need. Choosing a bilingual virtual receptionist not only ensures that you can communicate with a crucial segment of your business, but sends a message to that segment that their business is important to you.

 

VenturePoint bilingual virtual receptionists provide translation services at a fraction of the price it would cost to hire a full-time bilingual employee. Our virtual receptionists are always here to provide a professional, familiar voice for your customers in the Hispanic community.

 

Have your Spanish and English callers taken care of with VenturePoint’s bilingual answering service.

 

Administrative Tasks

As a business owner, your attention is being pulled in several directions. We know, as well as you do, that sometimes there aren’t enough hours in the day to get every task completed. Let a VenturePoint virtual administrative assistant be your third hand to help you handle those extra tasks. Our premium virtual receptionists provide support and handle all administrative assistant tasks as if they were at a desk next to you.

 

Maybe you’re not ready to hire a full-time office administrator, or maybe you just don’t want one. Either way, this is why VenturePoint has virtual administrative assistants here to help you in any capacity you might need.

 

Your VenturePoint receptionist will help you with things like scheduling deliveries, travel planning, assisting customers, providing meeting support, managing your calendar, checking your voicemail, and returning calls.

 

Everybody knows that the most successful business people work smarter, not harder. Avoid the many distractions that build up throughout the day and delegate the minutia to your virtual assistant from VenturePoint Virtual Office Solutions.

 

Specialized Call Flows

VenturePoint virtual receptionists are trained to know the ins and outs of your business. You can trust that when a customer calls in and connects with a live receptionist, their unique, and often complex questions will be answered as if you were on the phone speaking yourself.

 

VenturePoint virtual receptionists will be ready to expertly answer intricate questions from your prospective or existing customers with a tailored set of criteria as determined by you. Whether customers are looking to speak to a particular department, have presale questions, or are looking for assistance in using a product, trust a VenturePoint virtual receptionist to be there to answer the call while you focus on your work. Your VenturePoint receptionist will provide the professional phone presence, friendly voice, and learn everything they need to know to successfully assist your customer the first time they call.

 

Our experienced receptionists provide dedicated customer service at a fraction of the cost of hiring an in-house employee. It’s just another way VenturePoint helps you grow your business.

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